Posted By: Indian on 10:10 AM
What Are the Concerns with Mobile Phones?
The major concern when moving to mobile technology is the fidelity of the data connection. Often, cell phone service can be spotty or suffer from static, especially compared to standard phone lines. In cities that have excellent cell phone service or connectivity, this really isn't an issue, but it can be a problem in areas that have difficulties with cell phone service.
Another issue with mobile phones is whether the mobile phones will replace the existing phones for employees or will be used in addition to their personal phones. When mobile phones are used in addition to personal phones it can be difficult for employees to juggle both lines and keep both cell phones with them. When mobile phones are used as personal phones as well, employees may mix the boundaries between business and personal. Both methods have their own benefits and pitfalls.
What are the Advantages of Mobile Phones?
There's a clear advantage of cell phones over desk phones. No matter where an employee is, especially in a large building or on the road, the employee will be available. Email and text messaging, which are being used more often today as ways to conduct business, become a viable option. Text messaging in particular can be an extremely useful way to send information and can't be done using standard land line phones.
One more issue is that many employees are already finding themselves using their personal phones to conduct business simply because it's easier for both them and their employers. This means that very little productivity would be lost by dropping the land lines that aren't being used, meaning a slow shift toward personal mobile phones may ultimately be inevitable.
What's the Bottom Line?
Those that have standard desk jobs may never transition to personal cell phone use. It's still easier and more effective for someone who is at a desk the majority of the day or makes many calls to use a physical hand set or head set. Additionally, many employees don't like being followed home by work.
There are some phone systems that simply cannot be replicated with a mobile system, such as a complex call center that has a central dispatch or a highly complex VOIP system that demands specific call routing from location to location. However, there are some methods that can be used, such as allowing a central reception area to use a VOIP system that can redirect to the employee's mobile lines.
Cost is another significant factor in this decision for businesses. Mobile phones often cost much less than standard land lines, especially for bundled corporate packages. Cell phone infrastructure is very expensive, and the handsets can run into the hundreds of dollars. Data plans can get very expensive, which necessitates quotas and caps when monitoring employee data plans.
Ultimately it seems that personal phones are going to see increased usage in business environments, eventually leading to the demise of land lines in many corporate structures, but not all of them. Standard land lines, however, are probably going to be removed in favor of high-speed VOIP lines. This is because the standard telephone structure is lagging behind VOIP a lot in technology.
Kevin Barrett is a freelance writer focusing on technology in the commercial world, music, music for business, and other related topics. If you’re interested in overhead music you should view these resources.
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